Cancellation Policy:

Cancellation before shipment (Only valid on orders place & delivered in India):

If the order or the item(s) that you want to cancel has not been shipped yet, you can write to our customer support team at info@hicksvilleindia.com or call us on +91 96332 76747 (Monday to Saturday, 9 AM to 6 PM and Sunday, 10 AM to 5 PM)

In such cases, the order will be cancelled, and the money will be refunded to you within 48-72 business hours after the cancellation request is duly processed by us.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 48-72 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48-72 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 48-72 business hours of us receiving the products back and your bank details via email. It will take an additional 2-3 business days for the amount to reflect in your account.

What if I used discount vouchers or loyalty points during the time of payment and I have to cancel my order?

• Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
  If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

RETURN POLICY

Non-returnable

This item is non-returnable due to the hygiene and consumable nature of the product.

However, in the unlikely event of a damaged, defective or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.

If you’ve received a product in a damaged/defective condition, you can contact us within 3 days from the delivery of the product. you can raise a return request for one or all products in your order.

• Step 1: Contact our Customer Support team via email (info@hicksvilleindia.com) within 3 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
• Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, unopened, labels and barcodes intact.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered with.
• Product is used or altered
• If the request is initiated after 3 business days of order delivery
• Free product provided by the brand

Can I return part of my order?

No. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.